Transport Policy

Transport Policy

Thank you for visiting StrideX LLC! We are committed to providing you with fast and safe transportation services to ensure that you can receive your purchased cycling equipment in a timely manner. The following are our shipping terms covering information about domestic and international shipping in the United States.

  1. Transportation range
    We provide domestic and international transportation services to ensure you can easily purchase all of our cycling equipment.
  2. Shipping time
    Domestic shipping in the United States:
    All orders are usually shipped within 1-3 working days after processing.
    Once shipped, the estimated shipping time is 3-7 working days. The specific time may vary by destination.
    International Transportation:
    The processing time of international orders is the same as that of domestic orders, and is usually shipped within 1-3 working days.
    Once shipped, the estimated shipping time is 7-14 working days, depending on the mail service and customs clearance procedures of the destination country.
  3. Transportation costs
    Shipping fees will be automatically calculated during the settlement process based on the order weight, destination and selected delivery method. We will provide detailed shipping information before payment.
  4. Cooperate with express delivery companies
    StrideX LLC works with a number of well-known express delivery companies to ensure that your orders can be delivered safely and promptly:
    Domestic shipping in the United States:
    Canada Post
    USPS (US Postal Service)
    ups
    FedEx
    International Transportation:
    DHL
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    FedEx
    We will select the most suitable courier company to deliver according to your order and delivery address.
  5. Order tracking
    Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to view your parcel status in real time on the corresponding courier company’s website.
  6. Problem handling
    If you experience problems during transportation, such as delay, loss or damage, please contact:
    Company Name: StrideX LLC
    Email: indialacy@stridexil.com
    Customer service phone number: +1 (830) 209-4996
    Our customer service team will wholeheartedly handle relevant issues for you and communicate with the express delivery company.
  7. Modify the terms and conditions
    StrideX LLC reserves the right to modify these Terms of Shipping at any time. Any modifications will be posted on this website and will be effective from the date of publication. We recommend that you review these terms regularly for the latest information.

Thank you for choosing StrideX LLC, we look forward to providing you with high-quality riding equipment and service!