FAQs
Welcome to StrideX LLC! We are committed to providing cycling enthusiasts with excellent shopping experience and excellent customer service. In these Terms, we outline the problems and solutions you may encounter when using our website and services. Here are our FAQ sections.
- FAQ
There may be some common problems in your experience. To help you find the answer quickly, we have compiled the following FAQs:
1.1 How to place an order?
You can pay by browsing our product page, selecting the required cycling gear, adding it to the cart, and then going to the checkout page. Please make sure to fill in the correct delivery information to ensure smooth delivery.
1.2 How do I pay for the order?
We accept a variety of payment methods, including credit cards, debit cards and major electronic payment services. The specific optional payment method will be displayed on the settlement page.
1.3 Can I change or cancel an order?
If you wish to change or cancel an order, please contact our customer service team as soon as possible. We will try our best to meet your request, but we cannot guarantee that the order changes can be completed before shipment.
1.4 How long does it take to receive my order?
Domestic orders are usually delivered within 3-7 working days, and international orders are usually delivered within 7-14 working days. You will receive a tracking message on shipment to see shipping status in real time.
1.5 What is the refund policy?
We offer a 30-day refund policy for products that are not used and remain in their original packaging. For specific procedures, please refer to our refund terms.
- Customer Support
If you encounter any problems when browsing the website or placing an order, please feel free to contact us:
Company Name: StrideX LLC
Email: indialacy@stridexil.com
Customer service phone number: +1 (830) 209-4996
Our customer service team will try their best to respond to your questions quickly within working days. - Feedback
We attach great importance to your opinions and suggestions and encourage you to share your shopping experience and product reviews. Your feedback will help us continuously improve our services and products.
Thank you for choosing StrideX LLC, we look forward to providing you with high-quality riding equipment and service!